Elite Priority Support

Elite priority support is for urgent bugs or other work stopping issues that sends direct messages and in the case of emergencies, a pager message, to Tier 3 support. Please read carefully, we reserve the right to limit access for any reason.

For Bugs

• Please provide as much information as possible to reproduce the bug.
• Please create a support ticket as well with screenshots, videos, and more info.
• Any bug that comes up in an error window is valid.
• Glitches or things that do not stop work should go through our ticket system.

For Emergencies

• For teams, only one point of contact can use this.
• Do not use it more than once for an issue.
• This must be a critical issue that needs to be resolved in hours.
• Do not use this to report image generation issues. We are already alerted.